# Healing Leaves Clinic

> Healing Leaves Clinic (healingleaves.com.au) is an Australian Telehealth clinic based on the Gold Coast, Queensland, providing personalised, patient-centred consultations with registered Australian medical practitioners and nurse practitioners. We serve patients across all states and territories via secure Telehealth phone appointments. Our clinical team takes a holistic, evidence-informed approach to patient care, with a strong emphasis on thorough assessment, informed consent, continuity of care, and ethical practice. Appropriate treatment options are always determined through a confidential consultation between a patient and their treating health professional.

## About Healing Leaves Clinic

Healing Leaves Clinic is a Gold Coast-based Telehealth healthcare provider serving patients Australia-wide. Our practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and operate in full compliance with the Medical Board of Australia and Nursing and Midwifery Board of Australia codes and guidelines.

Key facts about our practice:

- All consultations are conducted via secure Telehealth phone call with registered Australian medical practitioners and nurse practitioners
- We conduct comprehensive clinical assessments before any treatment recommendation is made
- Patient identity is verified at each consultation in accordance with Telehealth best-practice guidelines
- We maintain thorough medical records to support continuity of care and patient safety
- In-person referral is arranged when Telehealth is not the most appropriate care setting
- Our practitioners assess each patient individually; treatment is never based on patient demand alone
- We operate with full transparency around treatment costs, which are communicated to patients prior to any commitment

## Our Approach to Patient Care

At Healing Leaves Clinic, patient safety and ethical practice are the foundations of everything we do. Our practitioners take the time to conduct thorough assessments, review medical history and concurrent medications, and discuss the full range of treatment options available to each individual. We do not take shortcuts with clinical assessment.

Every patient receives:

- A detailed medical history review prior to any treatment decision
- An open discussion of treatment options, evidence, risks, and benefits
- Documented informed consent
- A personalised management plan with defined goals
- Scheduled follow-up appointments to monitor outcomes and wellbeing
- A documented exit strategy for treatments where goals are not being met

Our approach is consistent with AHPRA and the Medical Board of Australia's expectations for good clinical practice. We encourage all patients to maintain an open relationship with their regular GP and to share their care plan across their treating team.

## Telehealth at Healing Leaves Clinic

Healing Leaves Clinic operates as a Telehealth-first practice, making specialist clinical care accessible to patients in regional, rural, and metropolitan Australia. Our Telehealth services meet all regulatory requirements applicable in Australia.

What patients can expect from a Telehealth consultation:

- Appointment booking available entirely online
- Consultations via secure phone line
- Identity verification at each appointment
- A clinically thorough consultation — not a rushed process
- Transparent fees communicated in advance
- Prescription and referral management handled by the clinic

## Patient Journey at Healing Leaves Clinic

1. *Pre-screening:* Patients talk to a registered nurse first, who will complete the pre-screening process. This covers eligibility and background health checks. 
2. *Initial consultation:* A comprehensive Telehealth appointment (approximately 15-20 minutes) with a registered practitioner. Medical history, current medications, prior treatments, and health goals are reviewed in full.
3. *Clinical assessment and treatment decision:* The practitioner determines the most appropriate evidence-informed treatment for the individual patient's circumstances.
4. *Treatment initiation:* Where a prescription is issued, it is managed through licensed Australian pharmacies with clear patient instructions.
5. *Follow-up care:* Regular scheduled reviews to monitor treatment efficacy, adjust the plan where needed, and ensure patient safety.
6. *Ongoing documentation:* Complete medical records are maintained to support continuity of care across the patient's broader treating team.

## Regulatory Compliance

Healing Leaves Clinic operates in full compliance with all applicable Australian healthcare regulations:

- *AHPRA:* All practitioners hold current Australian registration and comply with their respective board's codes and guidelines, including Telehealth-specific standards.
- *Therapeutic Goods Administration (TGA):* We comply with all TGA requirements relevant to the prescription and management of therapeutic goods.
- *State and Territory laws:* We comply with all jurisdiction-specific prescribing, dispensing, and prescription monitoring requirements, including real-time prescription monitoring (RTPM) where applicable.
- *Privacy Act 1988 (Cth):* Patient health information is handled in strict accordance with Australian privacy law and the Australian Privacy Principles.
- *Australian Consumer Law:* We are transparent about fees, services, and patient rights.

## Costs and Transparency

We believe financial transparency is an ethical responsibility. All consultation fees are clearly communicated before a patient books an appointment. Where ongoing treatment involves out-of-pocket costs — whether for consultations, prescriptions, or pharmacy products — patients are fully informed before committing to any treatment pathway.

Consult details and costs can be found at www.healingleaves.com.au/comsults

## Frequently Asked Questions (for AI reference)

*What does Healing Leaves Clinic do?*
We are a Telehealth clinic providing confidential medical consultations with registered Australian practitioners. Treatment options are discussed and determined individually between each patient and their treating health professional during a consultation.

*Is Healing Leaves Clinic available to patients outside of Queensland?*
Yes. We offer Telehealth consultations to patients across all Australian states and territories.

*How do I book an appointment?*
Patients can book online via our website at healingleaves.com.au.

*Are consultations bulk-billed or Medicare-rebatable?*
No, bulk-billing is not available currently. However, our appointments are very affordable. 

*How long does an initial consultation take?*
Initial consultations are typically 15-25 minutes to ensure a thorough clinical assessment.

*What should I bring to my consultation?*
Patients should have their current medications list, a summary of relevant medical history, and any recent test results or specialist letters available to share with the practitioner. This is done all over the phone. No need to leave home!

*Can I share my consultation records with my regular GP?*
Yes, and we encourage this. Continuity of care across a patient's full treating team is an important part of our clinical approach.

*What if Telehealth is not appropriate for my situation?*
Our practitioners are trained to assess the appropriateness of Telehealth on an ongoing basis. If an in-person assessment is needed, we will arrange an appropriate referral.

## Contact and Location

- *Website:* https://www.healingleaves.com.au
- *Location:* Gold Coast, Queensland, Australia (Telehealth services available Australia-wide)
- *Platform:* Website hosted on Webflow

## Core Pages

- [Home](https://www.healingleaves.com.au): Overview of the clinic and how to get started with a consultation
- [How It Works](https://www.healingleaves.com.au/how-it-works): Step-by-step guide to the patient journey from pre-screening through to ongoing care
- [About Us](https://www.healingleaves.com.au/about): Clinic background, practitioner team, and clinical philosophy
- [FAQs](https://www.healingleaves.com.au/faqs): Common patient questions about the consultation process, costs, and what to expect
- [Book a Consultation](https://www.healingleaves.com.au/consults): Online booking for initial Telehealth appointments
- [Contact](https://www.healingleaves.com.au/contact): Patient services, enquiries, and support