1. Appointment Bookings
- All appointments must be booked through our official booking system.
- A valid email address and contact details must be provided at the time of booking to ensure you receive confirmation and follow-up communications.
- Payment is required at the time of booking to secure your appointment.
2. Confirmation of Appointments
- Once a booking is made, you will receive a confirmation email with your appointment details.
- Please check that all details are correct and notify us immediately of any discrepancies.
- Appointment times are displayed in Australian Eastern Standard Time (AEST – Brisbane, QLD, GMT+10). If you are booking from another time zone, your confirmation email will reflect the adjusted time where applicable.
3. Rescheduling Appointments
- Patients may request to reschedule their appointment by contacting us prior to the scheduled time.
- While we will make every effort to accommodate rescheduling requests, availability cannot be guaranteed.
- Rescheduling is subject to clinic availability and demand.
4. Refunds and Cancellations
- Refunds are only available under strict eligibility conditions as outlined in our Refunds & Cancellations Policy.
- Refunds are not available for changes of mind or for delays in appointment scheduling.
- For full details, please review our Refunds & Cancellations Policy: /policies/refunds-and-cancellations.
5. Patient Responsibility
- It is your responsibility to ensure you are available at the scheduled appointment time.
- Missed or late appointments may result in forfeiture of your booking without eligibility for refund.
- Please account for the correct time zone when attending your appointment.
6. Acknowledgement
By booking an appointment with us, you acknowledge that you have read, understood, and agree to these Booking Terms, as well as the Refunds & Cancellations Policy.