FAQs

If your pharmacy is out of stock, using a preferred pharmacy can help ensure faster access and easier ordering of your prescribed medication.

Patients may choose their preferred brand from our prescribing range, with clinicians discussing options, availability, and suitable alternatives during consultation.

No, we don’t provide medical certificates. Healing Leaves Clinic focuses on alternative healthcare consultations and treatments, not general practice services. If you need a medical certificate for work or study, you’ll need to contact your regular GP or a standard medical clinic.

We’d love to, but that’s a no from the TGA. We can only talk about the process, not the products or specific conditions. Feel free to read what the TGA says about that.

We’d love to, but that’s a no from the TGA. We can only talk about the process, not the products or specific conditions. Feel free to read what the TGA says about that.

Setting up your account with Your Script is simple and fast to do. Follow these steps below to order.

Many pharmacies offer secure home delivery for prescriptions. Learn how to request delivery from your chosen pharmacy.

Tips on choosing a trusted pharmacy or dispensary for your script, from licensing and experience to delivery and patient support.

Discover why Australian pharmacies are the safest and most reliable place to fill your prescription with expert care and quality assurance.

You can fill your prescription at any pharmacy you prefer. Healing Leaves’ trusted pharmacy partners simply make the process easier and faster.

Read how to get ready for your upcoming Nurse or Doctor consult with Healing Leaves Clinic®.

No, but you can save our website to your home screen - so it works just like an app.

We're always here for your aftercare needs. Call us Mon-Fri 9am to 5pm (AEST) on (07) 3813 4932.

Attempting to carry, redeem, or use prescribed CBD/THC products outside of Australia can result in serious legal consequences, depending on the country’s drug laws. We do not endorse this.

No. All prescriptions provided by our clinic are valid for redemption and use within Australia only. They cannot be redeemed or legally used overseas.

Learn how to request a discharge letter from your current clinic to ensure a smooth transfer of care and continuity with your new healthcare provider.

No, a health summary isn’t required, but we do recommend providing one. Having access to your health summary helps our doctors understand your medical background more accurately, which can make the consultation smoother and may speed up the prescribing process.

Never drive if you feel impaired. Driving laws vary by state/territory and may be zero‑tolerance — always follow local laws.

Yes, use the link in your confirmation email to manage your booking. For timing and fees, see our policy.

Repeats are at the doctor’s discretion and appear on your eScript. When due for a review, just book another Telehealth consult.

Free care calls for quick check‑ins, plus review consults for adjustments when needed.

A valid photo ID, a list of current/previous medications, relevant medical records, and a quiet space with a good internet connection.

We’re privately billed with clear, upfront pricing. Choose the consult that suits you.

You’ll receive an eScript via text message on your mobile. Collect in‑store from any pharmacy nationwide, or have it delivered to your door.

Prescriptions are never guaranteed. Your doctor will only prescribe if it’s clinically appropriate for you.

Usually same day or within a week, subject to availability. After your nurse screening, we’ll handle the doctor booking for you.

No referral is required. If you have one, feel free to upload it at booking.

You can checkout our online eligibility checker to get started. If eligible you'll be prompted to make a booking to talk to one of our clinicians.