Ordering

If a clinician decides that a prescription is appropriate for you, you will receive an eScript by SMS on your mobile. You can then choose any pharmacy that is legally able to dispense your prescription. Many pharmacies offer in store collection, and some also provide delivery services through their own channels. You can speak with your chosen pharmacy about the options they offer.

Setting up your account with Your Script is simple and fast to do. Follow these steps below to order.

Need assistence setting it up?

• For over-the-phone assistance reach us at 1300 934 785. (Mon-Fri 8:30-4:00pm AEST), or
• Email anytime at  support@yourscript.com.au
• Visit us at our Molendinar “Click-and-Collect” location (Gate 5, 27-29 Industrial Ave, Molendinar, QLD, Australia 4214)

1. Create an account

1. Visit the your script website here - Your Script‍
2. Enter your email and set a password of your choosing.
3. Fill out all required fields, including attaching your scripts in the uploader "Scan/Photo of Prescription, TGA approval, clinic receipt or treatment letter"
4. Next, the Your Script team will review and approve your account. You'll be notified via email once your account is ready to order.

Your account needs to be approved before you can order since your scripts are for Scheule 5 or 8 medications under the TGA. Thank you for your understanding.

2. Setup your account

1. Log in to your account (once approved)
2. Select “My Account”
3. Create Your Patient Profile
4. Fill in Your Preferred Shipping Address

3. Placing an order

1. Search for the product/s you've been prescribed (you'll see all products availible, but you can only order what you've been prescribed)
2. Select add to Cart
3. Choose Your Patient Profile:
   
   • Select your name from the profile list.
   • If you have not created a patient profile, you will need to do so before proceeding.
4. Enter Your E-token (if applicable):
   
   • If you have an E-token, copy and paste it into the blue box provided.
   • If we have your E-token on file, you can skip this step.
5. Sending a Prescription:
   
   • If you are mailing us a prescription, select “I will be mailing the script(s)” and write your order number on the back of the envelope.
6. If Your Script is Already on File:
   
   • Select “My script(s) are on file” if we have your prescription already stored.
7. Review Your Cart:
   
   • Once you have selected all the products, click the shopping bag icon at the top of the page, then select 'Checkout'.
8. Choose Your Delivery Option:
   
   • Express delivery or Pick up in-store.
9. Choose Your Payment Option.

After placing your order, you will receive an invoice via email.
Please note, you can only order exactly what is written on your prescription. We do not offer substitutions.

Repeats and renewals are determined by your clinician based on your individual circumstances. If repeats are provided, they will appear on your eScript and can be accessed by the pharmacy when needed.

When it is time for a review, you will simply need to book another telehealth consult. This allows the clinician to reassess your situation, confirm your ongoing suitability and decide whether further repeats or a new script are appropriate. All prescribing decisions are made by the clinician in line with current regulations.

Stock availability can vary between pharmacies and may change without notice. This does not necessarily mean your medication is unavailable, only that your chosen pharmacy may not currently have it in stock.

To help avoid delays, we recommend using one of our preferred pharmacies. These pharmacies regularly carry our prescribing range, are familiar with the products we prescribe, and can usually source or order stock quickly if it is not immediately available.

If your current pharmacy cannot supply your medication, our team can help guide you to a preferred pharmacy that is better equipped to assist. In many cases, this resolves the issue without any changes to your treatment plan.

If you’re experiencing ongoing difficulty, please reach out to our team so we can help coordinate an alternative pharmacy or provide guidance on next steps. Our goal is to make access as smooth and reliable as possible.