Welcome to the website of Healing Leaves Clinic Pty Ltd (“Healing Leaves Clinic®,” “we,” “our,” or “us”). By accessing or using our website, online services, or creating an account, you agree to comply with and be bound by these Terms of Use (“Terms”). If you do not agree, you must not use our website or services.
1. Eligibility
You must be at least 20 years of age and an Australian resident to create an account or use any service offered through this website. By using the site, you represent and warrant that you meet these requirements.
2. Governing Law
These Terms are governed by the laws of Australia. You submit to the exclusive jurisdiction of the courts of Queensland for any disputes.
3. Accounts and Security
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
We may suspend or terminate any account at our discretion if these Terms are breached or misuse is suspected.
4. User Conduct
You agree to use the website and services lawfully and respectfully. Prohibited behavior includes:
- Harassment, abuse, or offensive communication toward staff or other users.
- Transmitting obscene, illegal, or harmful content.
- Disrupting the normal operation of the website or services.
- Violation may result in account suspension, termination, or legal action.
5. User Content
You may upload or submit content, including text, images, or other materials (“User Content”).
By submitting User Content, you grant Healing Leaves Clinic® a non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish, and display such content in connection with our services.
You warrant that you own or have rights to any content submitted and that it does not infringe the rights of others.
6. Intellectual Property
All content, trademarks, designs, and materials on this website, including the name Healing Leaves Clinic®, are the exclusive property of Healing Leaves Clinic Pty Ltd or its licensors.
You may not reproduce, distribute, or modify any part of this site without prior written consent.
This includes restrictions on copying, downloading, decompiling, reverse-engineering, or mirroring materials, except where expressly permitted.
7. Payments and Bookings
Payments for services are processed through our secure booking platform.
All booking, refund, cancellation, and service-related fees are governed by our Patient Terms Policy, available at:
www.healingleaves.com.au/policies/patient-terms
8. Promotions and Offers
Healing Leaves Clinic® may run promotions or offers. Participation is voluntary and subject to specific terms communicated with each promotion.
We may modify or withdraw any promotion at any time without notice.
9. Accuracy of Materials
While we strive for accuracy, the website content may contain technical, typographical, or photographic errors.
We do not guarantee completeness, currency, or reliability. We may update or change content without notice.
10. External Links
Our website may contain links to third-party sites. We do not review or control these sites and are not responsible for their content. Use of external sites is at your own risk.
11. Medical Disclaimer
All information on this website, including articles, videos, or other content, is for general informational purposes only.
It is not a substitute for professional medical advice, diagnosis, or treatment. Consult a qualified healthcare professional before acting on any information.
Healing Leaves Clinic® is not liable for actions taken based on website content.
12. Limitation of Liability
To the maximum extent permitted by law, Healing Leaves Clinic Pty Ltd and its employees, directors, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or services.
Your sole remedy for dissatisfaction is to stop using the website.
13. Indemnity
You agree to indemnify and hold harmless Healing Leaves Clinic Pty Ltd, its officers, employees, and contractors from claims, losses, or damages (including legal costs) arising out of your use of the site, your User Content, or your breach of these Terms.
14. Privacy and Data Security
Your personal and health information is handled in accordance with our Privacy Policy, available at:
www.healingleaves.com.au/policies/privacy-policy
We store data securely and comply with the Australian Privacy Act 1988, Australian Privacy Principles (APPs), and applicable standards for sensitive health information.
15. Termination
We may suspend or terminate access to the website, your account, or any service at our discretion if we believe you have violated these Terms or applicable law.
16. Respectful Conduct
Our clinic is committed to providing a safe, respectful, and supportive environment for both patients and staff. This policy sets out our zero-tolerance approach to abusive, aggressive, or inappropriate behaviour.
16.1. Unacceptable Behaviour
The following conduct will not be tolerated under any circumstances:
- Verbal abuse, shouting, or threatening language.
- Physical aggression, intimidation, or harassment.
- Discrimination, offensive remarks, or inappropriate comments.
- Repeated unreasonable demands, disrespectful conduct, or disruptive behaviour.
16.2. Our Rights
- Refusal of Service: We reserve the right to refuse service to anyone engaging in abusive or inappropriate behaviour.
- Termination of Relationship: We may discharge a patient from our clinic if conduct breaches this policy.
- No Refunds: In cases of abuse, patients will not be entitled to refunds, regardless of appointment status or eligibility.
16.3. Patient Responsibility
By engaging with our clinic, you agree to conduct yourself respectfully towards all staff and healthcare professionals.
17. Changes to These Terms
Healing Leaves Clinic® may update or modify these Terms at any time without prior notice.
Continued use of the website after updates constitutes acceptance of the revised Terms.
18. Governing Language
These Terms are written and enforced in English. Translations, if provided, are for convenience only.
19. Acknowledgement
By using our site, booking, or receiving services from us, you acknowledge and accept this Terms of Use Policy.
20. Contact Us
For questions regarding these Terms of Use:
Healing Leaves Clinic Pty Ltd
Address: 18/324 Queen Street, Brisbane City, QLD 4000
Email: info@hlclinics.com.au
Phone: (07) 3813 4932
Website: www.healingleaves.com.au