1. Refund Eligibility
- Strict Conditions: Refunds are available only if you are deemed ineligible for our services following an initial assessment by our healthcare professionals.
- No Refunds for Eligible Patients: If you are assessed as eligible but choose to cancel or not proceed with your appointment for any reason, no refund will be issued.
2. Appointment Delays
- Scheduling Goal: We aim to schedule appointments within 7 business days of booking.
- Possible Delays: Due to fluctuations in demand, scheduling may extend to 14–21 business days.
- Policy on Delays: Refunds will not be issued for any delays in appointment scheduling, regardless of the length of the delay.
3. Change of Mind
- No Refunds for Change of Mind: Patients who are eligible but decide not to proceed with their appointment for personal reasons are not entitled to a refund.
- Acknowledgement: By booking an appointment, you acknowledge and accept that refunds are not available for changes of mind.
4. Time Zone Policy
- Australian Eastern Standard Time (AEST): All booking times are set to Brisbane, QLD (GMT+10).
- Confirmation Email: Once your booking is confirmed, your email will reflect any applicable time zone adjustments.
- Responsibility of Patients: Please consider the time zone difference to avoid missed appointments or the need for rescheduling.