1. Purpose
Our clinic is committed to providing a safe, respectful, and supportive environment for both patients and staff. This policy sets out our zero-tolerance approach to abusive, aggressive, or inappropriate behaviour.
2. Unacceptable Behaviour
The following conduct will not be tolerated under any circumstances:
- Verbal abuse, shouting, or threatening language.
- Physical aggression, intimidation, or harassment.
- Discrimination, offensive remarks, or inappropriate comments.
- Repeated unreasonable demands, disrespectful conduct, or disruptive behaviour.
3. Our Rights
- Refusal of Service: We reserve the right to refuse service to anyone engaging in abusive or inappropriate behaviour.
- Termination of Relationship: We may discharge a patient from our clinic if conduct breaches this policy.
- No Refunds: In cases of abuse, patients will not be entitled to refunds, regardless of appointment status or eligibility.
4. Patient Responsibility
By engaging with our clinic, you agree to conduct yourself respectfully towards all staff and healthcare professionals.
5. Acknowledgement
By booking or receiving services from us, you acknowledge and accept this Respectful Conduct Policy.